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Business clients on the go can now connect with RBC face-to-face via video banking

For the first time, Canadian businesses can bank remotely via fast and secure face-to-face video banking

TORONTO, Dec. 13, 2016 /CNW/ – RBC business clients can now connect face-to-face with Royal Bank of Canada wherever and whenever they want through video banking on their computer, tablet or mobile device. This is one way RBC is continuing to invest in ways to make it easier for its business clients to integrate digital and mobile into their everyday lives, while meeting their needs for advice, trust and confidence in their decisions. RBC is the first Canadian bank to provide remote video banking.

“We continue to serve clients in new and innovative ways as their banking lives evolve,” said Cathy Honor, SVP Contact Centres, at RBC. “Now, our clients don’t need to give up their face-to-face connection with RBC if they are unable to visit a branch. Video banking empowers them to bank and maintain their personal relationship with RBC, when and where it’s convenient for them.”

Video banking is the next step in convenient banking. With the proliferation of digital and mobile technology, people don’t plan their finances like they once did — they have the means to research and plan online and on the go. They expect personalized financial advice and solutions whenever, however, and wherever it is easiest for them.

Through easy-to-use, clear and secure video, RBC is continually building its advisory environment to meet these changing expectations and needs. It’s a free, value-added service that complements RBC Contact Centre, which provides 24/7 advice and service where customers can ask questions, make appointment bookings and get instant help.

RBC kicked-off the first phase of its video banking solution earlier this month with its small business clients, with plans to roll it out more broadly to other parts of its business next year. The technology has been an early success providing clients and RBC a new way to strengthen relationships when connecting on the go.

This is especially important for the time-starved small business client. RBC recognizes that they work unconventional hours, are travelling or might not be able to visit a branch for a number of other reasons. Being able to access RBC Small Business specialists via video wherever and whenever they want helps them maintain that personal connection they expect with RBC.

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