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Report a Cyber Incident

If you are aware of an actual, or potential, incident please see the list below and contact the responsible organization.

How to recover from a Cyber Incident

If you believe you have been the victim of a cyber security incident, please contact the following organizations as appropriate.

  • Call your bank. If your bank account or credit cards are involved, you’ll want to report it, and cancel cards, right away to avoid being liable for the losses.
  • Call the police and keep note of the report number for reference.
  • Call Canada’s main credit reporting agencies and put a fraud alert on your credit report:
  • Call Service Canada at 1-800-O-Canada if any of your federally-issued ID was compromised (for example social insurance number or passport). If you believe your driver’s licence or health card was compromised, contact your provincial or territorial ministry responsible for transportation or the provincial or territorial government department responsible for health.
  • Call the companies where your identity was used. They will tell you what information they need, whether an investigation has been started and how you can recover the money that was stolen.
  • Contact the Privacy Commissioner of Canada for identity theft issues (PIPEDA) 1-800-282-1376 or www.privcom.gc.ca for advice and assistance.

    Note: Quebec, British Columbia, and Alberta have separate privacy laws that are similar to PIPEDA, so please contact your Provincial Commissioner.

  • Call the Canadian Anti-Fraud Centre (CAFC) at 1-888-495-8501 or visit www.antifraudcentre.ca to report any incidents of Cyber Incidents or fraud.

Always take time to record the things you’ve done to report the fraud. A few extra minutes could save you a lot of frustration down the road.

For Owners and Operators of Vital Cyber Systems

Canadian Cyber Incident Response Centre (CCIRC) is the point of contact for members of the critical infrastructure community and operators of vital systems of national importance to report incidents and to receive assistance in managing incidents. If you believe that your organization’s network has been attacked or compromised, please report your incident to the Canadian Cyber Incident Response Centre (CCIRC).

E-mail: ps.cyberincident-cyberincident.sp@canada.ca

For secure communications, the CCIRC public Entrust Key is available upon request. Alternatively, the CCIRC Public Pretty Good Privacy (PGP) key (Text format 3KB) is also available for download.

Note: Public Safety Canada does not take reports of fraud or identity theft. The investigation of cyber crimes is the responsibility of law enforcement agencies.

 

Source: https://www.getcybersafe.gc.ca/cnt/rsrcs/rcvr-scm-en.aspx

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